Sharp HealthCare Selects CallXpress 8 for Centralized Communications Network
FOOTHILL RANCH, Calif., February 10, 2010 – Communications solutions innovator Applied Voice & Speech Technologies, Inc. (AVST) today announced that CallXpress® 8 was selected by Sharp HealthCare (Sharp), San Diego’s largest and most comprehensive healthcare organization, to centralize its infrastructure. Sharp selected CallXpress due to its ability to centralize three standalone Octel voicemail systems onto a single system, while offering dual survivable call servers to protect against critical network failures. Sharp is a not-for-profit integrated regional health care leader with more than 12 facilities including seven hospitals, two medical groups, medical clinics, urgent care centers, skilled nursing facilities as well as a variety of other community health education programs and related services. Sharp serves more than three million people, operates 1,870 beds and has approximately 2,600 physicians on medical staffs, more than 1,000 physicians in affiliated medical groups and more than 14,000 employees. Sharp needed to replace three Octel voicemail systems that were announced ‘end of life.’ The main objective was to identify a solution that offered centralization, thereby eliminating the required maintenance for those Octel systems, and the risk of end users being without voicemail service in the event of a critical system failure. Sharp conducted an extensive review process with a Technical Review Committee tasked with identifying the right solution. AVST’s CallXpress was selected in large part for its high availability and the ability to support its mixed TDM/hybrid switches and IP PBXs. Sharp took great care to ensure the transition from Octel to CallXpress was a smooth process for end users and cites the ease of use in CallXpress as instrumental in the ...

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